Frequently Asked Questions
Find answers to common questions
Standard shipping takes 3-5 business days. Express shipping delivers in 1-2 business days. Free shipping on orders over $50!
We accept all major credit/debit cards via Stripe, and M-Pesa for customers in Kenya. All payments are secure and encrypted.
Yes! We carefully curate products that are gentle and family-safe. Each product listing includes ingredient information and suitability details.
Absolutely! We offer a 30-day return policy. Return any unused product in original packaging for a full refund or exchange.
Yes, we ship to Kenya, East Africa, and select international destinations. International shipping takes 7-14 business days.
Once your order ships, you'll receive a tracking number via email. Use this to track your package in real-time.
We prioritize cruelty-free and eco-conscious brands. Look for the eco-friendly badge on product pages.
Contact us immediately with photos. We'll send a replacement at no cost or issue a full refund - your choice.
Yes! Select gift wrapping at checkout for a small fee. Perfect for birthdays, holidays, and special occasions.
Email us at support@beautybawl.com or call +254 700 000 000 (Mon-Fri, 9AM-6PM EAT). We respond within 24 hours.